Pelatihan Best Practice for Professional Receptionist and Operator adalah program Training Human Resources Development dari PT Gama Semesta Konsultindo. Pelatihan Best Practice for Professional Receptionist and Operator dapat diselenggarakan di Yogyakarta, Jakarta, Surabaya, Bandung, Semarang dan Bali.
Deskripsi Pelatihan/ Training Best Practice for Professional Receptionist and Operator
Untuk menjadi seorang resepsionis tentunya harus mempunyai kemampuan untuk menghormati klien yang datang berkunjung dan jiwa pelayanan yang baik. Oleh karena itu, seorang resepsionis dianggap perlu untuk mempelajari tata cara menerima tamu, sehingga diharapkan tamu-tamu yang datang merasa senang dan menaruh kesan baik terhadap pelayanan yang diberikan.
Hal ini tentunya juga diperlukan bagi seorang operator. Teknik dan etika bertelepon yang baik perlu dimiliki untuk pembentukan citra positif bagi perusahaan sehingga klien menjadi merasa dilayani dengan baik dan menjadi tertarik untuk kemudian mau bekerjasama dengan perusahaan yang bersangkutan.
Tujuan Pelatihan/ Training Best Practice for Professional Receptionist and Operator
Setelah mengikuti pelatihan Best Practice for Professional Receptionist and Operator, peserta diharapkan dapat:
- Memahami pentingnya reception skill dalam pelayanan pelanggan.
- Mengetahui tugas dan fungsi receptionist & operator.
- Mampu berkomunikasi secara efektif.
- Mampu membina hubungan yang baik dengan seluruh pelanggan.
Materi Pelatihan/ Training Best Practice for Professional Receptionist and Operator
A. Introduction and Fundamentals
- Welcome and Orientation: Importance of the role of a receptionist and operator
- Professionalism and Work Ethics
- Professional behavior and attitude
- Importance of punctuality and reliability
- Maintaining confidentiality and discretion
- Understanding the Workplace Environment
- Organizational structure and hierarchy
- Understanding different departments and their functions
- Familiarization with office layout and resources
- Personal Presentation
- Dress code and grooming standards
- Body language and posture
- Maintaining a positive and approachable demeanor
B. Communication Skills
- Verbal & Nonverbal Communication
- Effective speaking and listening skills
- Tone of voice and clarity
- Handling difficult conversations and conflict resolution
- Importance of body language and facial expressions
- Using gestures appropriately
- Building rapport with clients and colleagues
- Written Communication
- Email etiquette and professional writing
- Handling correspondence and memos
- Telephone technique and courtesy
- Making and Answering calls professionally
- Transferring calls and taking messages accurately
- Managing multiple lines and prioritizing calls
- Customer Service Excellence
- Principles of excellent customer service
- Handling inquiries and providing accurate information
- Dealing with complaints and difficult customers
C. Administrative Duties
- Front Desk Management
- Greeting visitors and clients professionally
- Managing visitor logbooks and security protocols
- Coordinating with security and other departments
- Office Management Skills
- Organizing meetings and preparing meeting rooms
- Scheduling and managing appointments & reservations
Peserta Pelatihan / Training Best Practice for Professional Receptionist and Operator
Pelatihan ini dapat diikuti oleh Front Office, Receptionist, Operator, Sekretaris, dan semua pihak yang membutuhkan pengetahuan seputar professional receptionist & operator.
Instruktur Pelatihan / Training Best Practice for Professional Receptionist and Operator
Erliyani Manik dan tim
Waktu dan Tempat Pelatihan / Training Best Practice for Professional Receptionist and Operator
- 1-2 (hari) kerja, di Hotel berbintang Yogyakarta, Jakarta, Surabaya, Bandung, Semarang dan Bali
- Available untuk kelas kecil dan kelas besar
- Metode pelatihan dapat diselenggarakan secara online maupun offline
- Fasilitas : Modul, sertifikat, training kit, souvenir, lunch, 2x coffee break