Pelatihan Reception Skill and Table Manners adalah program training human resources development dari PT Gama Semesta Konsultindo. Training / Pelatihan Reception Skill and Table Manners diselenggarakan di Yogyakarta, Jakarta, Surabaya, Bandung, Semarang dan Bali
Deskripsi Training / Pelatihan Reception Skill and Table Manners
Reception skill and Table manners merupakan kemampuan dasar yang harus dimiliki oleh para sekretaris profesional dalam melayani tamu-tamu VIP perusahaan.
Tujuan Training / Pelatihan Reception Skill and Table Manners
- Memahami pentingnya reception skill dalam pelayanan pelanggan
- Mampu berkomunikasi secara efektif baik melalui telepon maupun face-to-face
- Memahami pentingnya table manners dalam pelayanan pelanggan
- Mampu melayani tamu VIP dengan table manners standar internasional
Materi Training / Pelatihan Reception Skill and Table Manners
- Reception Skill:
- Manage telephone communication
- Verbal communication in “face to face” with customers
- Interpret visual language of others
- Improve your listening skills
- Minimize interruptions caused by customers and coworkers
- Implement strategies for dealing politely and successfully
- Precautionary steps in emergency situations
- Table manners:
- Etiquette instruction (proper greetings and handshakes, making introductions, etc.)
- Setting a Formal place setting and table
- Eating most difficult foods
- American and continental eating styles
- Guest manners in other homes
Instruktur Training / Pelatihan Reception Skill and Table Manners
- Dr. Nurus Sa’adah
- Drs. Z. Bambang Darmadi, MM
Waktu dan Tempat Training / Pelatihan Reception Skill and Table Manners
- 3 (tiga) hari kerja, di Hotel berbintang Yogyakarta, Jakarta, Surabaya, Bandung, Semarang dan Bali
- Quota minimum 2 orang peserta
- Fasilitas : Modul (hard and soft copy), sertifikat, flash disk, training kit, souvenir, lunch/2x coffee break