FRONT OFFICE AND SECRETARYHUMAN RESOURCES DEVELOPMENTTRAINING

Pelatihan Reception Skill and Table Manners

Pelatihan Reception Skill and Table Manners adalah program training human resources development dari PT Gama Semesta Konsultindo.  Training / Pelatihan Reception Skill and Table Manners diselenggarakan di Yogyakarta, Jakarta, Surabaya, Bandung, Semarang dan Bali

Deskripsi Training / Pelatihan Reception Skill and Table Manners

Reception skill and Table manners merupakan kemampuan dasar yang harus dimiliki oleh para sekretaris profesional dalam melayani tamu-tamu VIP perusahaan.

 

Tujuan Training / Pelatihan Reception Skill and Table Manners

  • Memahami pentingnya reception skill dalam pelayanan pelanggan
  • Mampu berkomunikasi secara efektif baik melalui telepon maupun face-to-face
  • Memahami pentingnya table manners dalam pelayanan pelanggan
  • Mampu melayani tamu VIP dengan table manners standar internasional

 

Materi Training / Pelatihan Reception Skill and Table Manners

  • Reception Skill:
    1. Manage telephone communication
    2. Verbal communication in “face to face” with customers
    3. Interpret visual language of others
    4. Improve your listening skills
    5. Minimize interruptions caused by customers and coworkers
    6. Implement strategies for dealing politely and successfully
    7. Precautionary steps in emergency situations
  • Table manners:
  1. Etiquette instruction (proper greetings and handshakes, making introductions, etc.)
  2. Setting a Formal place setting and table
  3. Eating most difficult foods
  4. American and continental eating styles
  5. Guest manners in other homes

 

Instruktur Training / Pelatihan Reception Skill and Table Manners

  • Dr. Nurus Sa’adah
  • Drs. Z. Bambang Darmadi, MM

 

Waktu dan Tempat Training / Pelatihan Reception Skill and Table Manners

  • 3 (tiga) hari kerja, di Hotel berbintang Yogyakarta, Jakarta,  Surabaya, Bandung, Semarang dan Bali
  • Quota minimum 2 orang peserta
  • Fasilitas : Modul (hard and soft copy), sertifikat, flash disk, training kit, souvenir, lunch/2x coffee break

 

Informasi lengkap tentang Training / Pelatihan Reception Skill and Table Manners hubungi ibu Risma atau  ibu Kusnuroini  di 0813-9229-0011, 0812-1516-0011,0877-3989-1000.

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